Office Hours
Monday & Wednesday: 9am - 5pm
Tuesday & Thursday & Friday: 9am - 6pm
*Closed during lunch hour of 12:30pm - 1:30pm.
*Closed on all statutory holidays.
Location
Our address is 150B - 8220 Lansdowne Road, Richmond, BC, V6X 1B9.
We are located on the south side of Lansdowne Road between No.3 and Cooney, across the south entrance of Lansdowne Mall. Our building is a one storey structure between two high rises.
Parking
There is ample parking at the back of the building, available to patients while conducting business at the clinic.
COVID measures to protect everyone
Patients are required to arrive wearing a medical mask. Only the specific individuals booked can come in for their appointment. (no friend and family can accompany the patient). Reschedule appointments as soon as you have COVID symptoms, are under self-isolation by order of public health, have been asked to COVID test and do not have your result, or have household members who have had close contact a suspected or known individual with COVID.
Booking an appointment
Clinic visit is by-appointment only. To ensure optimal preparation for the highest standard of patient care and treatment experience, we are unable to accommodate any walk-in appointments. Appointments can be made by phone or email. As we require personal information, we highly recommend calling during office hours. For procedures, our office policy requires a $100 deposit.
Appointment Confirmation
You will be contacted by text/phone/email to confirm your appointment 1 week prior to the booked time. Please respond to our message. Appointments will be automatically cancelled if the patient doesn't specifically confirm the appointment 2 business days prior. The texting number is only for texting, it is not able to receive calls. Please call us at 604-233-0878 if you prefer to confirm, reschedule or cancel by phone.
Cancellation Policy & No Show
Our office requires 2 business days notice for cancellations or rescheduling of any appointments. The patient is responsible for notifying us by phone during office hour, text or email to reschedule or cancel. Late cancellations and missed appointments/no shows will incur a penalty fee of $60. For late cancel and missed procedures, the booking deposit/prepaid service for treatment is non-refundable.
Late Arrivals
We will try to accommodate all of our patients by modifying your treatment. However, out of respect for other patients’ and the doctor’s time, we reserve the right to reschedule any late arrivals as appropriate. Your pre-paid deposit may be forfeited if tardiness results in cancellation of the booked appointment.
First Time Visit
To confirm patient identity, we require one piece of government-issued ID (preferably BC services card or BC driver license with Personal Health Number) for registration. Please come with no make-up. Patients are required to complete registration forms, detailing demographic information, skin and cosmetic procedure treatment history, medication & medical history etc. Consent to clinic policies will be explained and obtained. Do not wear any make-up as it will impede a proper assessment of your natural skin condition.
Confidentiality
We adhere to the standard of confidentiality as set out by the College of Physicians and Surgeon. A written authorization for release of information must be given before we can discuss or disclose any medical or administrative information to third parties.
Age Restriction
We obtain informed consents from patients 19 years of age and over. Anyone under the age of 19 and who cannot demonstrate the maturity to understand the purpose and goal of treatment prescribed must be accompanied by a legal guardian during both the consultation and signing of consent forms. We prefer the legal guardian to be present at all first consultation appointments. We do not treat pediatric patients.
Smoking & Pet
Smoking within the facility is not permitted by order of Worksafe BC. Certified guide dogs are permitted to accompany the patient. We love your pets but because of possible allergies and for their own safety, they cannot be allowed into the clinic.
Payment Policy
We accept Debit, Visa, MasterCard, Wechat pay, Alipay and cash. Deposit fees can be retained as credit if the scheduled appointment is cancelled and/or rescheduled in a timely manner (please refer to the Cancellation Policy). Any unclaimed balance will remain as non-expiring credit on your file at the clinic.
Tax
There will be 5% GST on all service and 12% GST and PST on all products.
Private Insurance
If you are seeking payment of treatment through extended health, need be, we will gladly provide you with an official receipt for your treatments. You may submit it to your insurance carrier.